77db Privacy Policy — How We Handle Your Data
This Privacy Policy explains what personal information 77db collects from players in Bangladesh, why we collect it, how we use it, and the rights you have over your own data.
Your Privacy at a Glance
The cards below summarise how 77db treats your personal data. The full legal text for each topic follows in the sections below. Where this summary and the detailed clauses differ, the detailed clauses take precedence.
1. Introduction
77db ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at https://77db.vu. This Privacy Policy sets out in full and transparent terms what data we collect, how we use it, who we may share it with, how long we keep it, and the rights you hold over your own information.
This policy applies to all personal data collected through the 77db website, mobile browser interface, customer support communications, and any other channel through which you interact with 77db. By using any part of the 77db platform, you acknowledge that you have read and understood this Privacy Policy.
Where we refer to "personal data" in this policy, we mean any information that identifies or could reasonably identify you as an individual — including your name, contact details, account credentials, financial transaction history, and device identifiers. Anonymous or aggregated data from which no individual can be identified does not constitute personal data for the purposes of this policy.
2. Information We Collect
77db collects personal data through several channels — directly when you register and use the platform, automatically when you visit the site, and from third-party payment processors in connection with your transactions. The categories of data we collect are described below.
Identity & Contact Data
Full name, date of birth, gender, residential address, mobile number, and email address. Collected at registration and during KYC verification.
Financial & Payment Data
Deposit and withdrawal transaction records, bKash/Nagad/Rocket account references (masked), transaction amounts, dates, and payment method type. Full payment credentials are processed by our payment partners and are not stored on 77db servers.
Device & Technical Data
IP address, device type, operating system, browser type and version, mobile network operator (e.g. Grameenphone, Robi, Banglalink), screen resolution, and session timestamps. Collected automatically when you access the platform.
Gaming Activity Data
Game history, bet amounts, win/loss records, session durations, betting markets accessed (e.g. BPL cricket, IPL, slots), and responsible gaming tool usage (deposit limits, time-outs set).
Communications Data
Records of customer support interactions — including chat transcripts, email correspondence, and support ticket content. Retained to resolve disputes and improve service quality.
3. How We Use Your Information
77db uses personal data only for legitimate purposes directly related to operating the platform and serving our players. We do not use your data for purposes that are incompatible with those listed below without first obtaining your explicit consent.
We use your personal data to:
- Create and manage your 77db account, including verifying your identity and age (21+) through KYC procedures and keeping your account information current.
- Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment channels, and maintain accurate financial records.
- Provide access to our full game library — including cricket betting, live casino, slots, crash games, and fishing games — and personalise your in-platform experience based on your preferences and history.
- Detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, underage gambling, and other prohibited conduct outlined in our Terms & Conditions.
- Communicate with you about your account status, transaction confirmations, security alerts, promotional offers you have opted into, and important policy updates.
- Monitor and enforce responsible gaming limits, including deposit caps, time-out periods, and self-exclusion requests, and comply with any applicable legal obligations relating to player protection.
4. Legal Basis for Processing
77db processes personal data on the following lawful bases. More than one basis may apply to a single processing activity.
Processing grounds:
- Contractual necessity — processing that is required to create your account, operate your bets, process your payments, and otherwise perform our obligations under the Terms & Conditions you agreed to when registering.
- Legitimate interests — processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your own rights and freedoms.
- Legal obligation — processing required to comply with anti-money laundering obligations, KYC requirements, and other applicable legal requirements.
- Consent — where we rely on your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Sharing Your Information
77db does not sell, rent, or trade your personal data to any third party for their marketing purposes. We share personal data only where strictly necessary to operate the platform and meet our legal obligations, and only with parties who are contractually bound to handle it securely.
We may share data with:
- Payment service providers — bKash, Nagad, Rocket, Upay, and card processors — solely to complete your deposit and withdrawal transactions. These providers receive only the data required to process the specific transaction.
- Game technology providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar studios — to the extent required to run the games and maintain game integrity logs.
- Fraud prevention and identity verification services — third-party KYC providers used to verify the identity and age of players at registration or during account review.
- Law enforcement and regulatory authorities — where 77db is legally required or permitted to disclose personal data in response to a lawful request, court order, or to protect the rights, property, or safety of the platform or its users.
All third parties with whom 77db shares personal data are required to maintain appropriate technical and organisational security measures and to use the data solely for the purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or any other independent purpose.
6. Cookies and Tracking Technologies
77db uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, recognise returning players, and analyse usage patterns. The following types of cookies are in use on the 77db platform.
Cookie types used:
- Essential cookies — strictly necessary for the platform to function. These enable session management, login persistence, and security protections such as CSRF token validation. These cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies — used to understand how players interact with the platform (pages visited, session durations, click paths). The data is aggregated and does not identify you individually. Used to improve platform layout and game discovery.
- Functional cookies — remember your in-platform preferences, such as language selection and responsible gaming limits you have set, so these settings persist across sessions.
- Security cookies — support fraud detection and account security features, including detecting unusual login locations, tracking failed authentication attempts, and enforcing session timeouts.
You can control non-essential cookies by adjusting your browser or device settings. Please note that disabling certain cookies may limit some platform features. Most modern browsers (Chrome, Firefox, Samsung Internet) allow you to view, block, or delete cookies through the Settings or Privacy menu.
7. Data Retention
77db retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. Account data — including your identity information, transaction history, and gaming records — is retained for a minimum of five (5) years from the date your account is closed, in line with standard financial record-keeping and anti-money-laundering requirements. After this period, data is securely deleted or anonymised unless a longer retention period is required by law or is necessary to resolve an outstanding dispute or legal claim.
Support communications are retained for up to two (2) years from the date of the last interaction. Marketing preferences and consent records are retained for as long as your account is active and for one (1) year thereafter, to demonstrate compliance with consent obligations.
8. Data Security
77db takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. No system is completely immune to security risks, but 77db maintains industry-standard safeguards and reviews its security practices regularly.
Security measures in place:
- SSL/TLS encryption on all data transmission between your device and the 77db platform, ensuring that payment details and login credentials cannot be intercepted in transit.
- Encrypted storage of sensitive account data at rest, including hashed and salted password storage so that plain-text passwords are never held on 77db servers.
- Role-based access controls limiting which internal staff members can access player personal data, on a strict need-to-know basis only.
- Automated fraud monitoring systems that flag unusual account activity — including atypical login locations, rapid successive failed login attempts, and irregular transaction patterns — for immediate review.
If you believe your 77db account has been compromised, contact our support team immediately at [email protected]. We will investigate promptly and take appropriate steps to secure your account.
9. Your Data Rights
As a 77db player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before actioning your request.
Your rights include:
- Right of access — request a copy of all personal data 77db holds about you, including the categories of data, the purposes for which it is processed, and with whom it has been shared.
- Right to rectification — request correction of any inaccurate or incomplete personal data held about you. You can update basic account details (such as your contact number or address) directly through your account settings.
- Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to our legal retention obligations — we cannot delete data that we are legally required to keep.
- Right to restriction — request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
- Right to data portability — request a structured, machine-readable copy of the personal data you provided to 77db, where processing is based on consent or contractual necessity and is carried out by automated means.
- Right to object — object to processing carried out on the basis of legitimate interests, including profiling. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity. We aim to respond within 30 calendar days. Complex or multiple requests may take up to 60 days; we will notify you if an extension is needed.
10. Children's Privacy
The 77db platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, void any transactions, and securely delete all associated personal data. If you believe a minor has registered on 77db, please contact us immediately at [email protected] so we can act without delay.
11. Changes to This Privacy Policy
77db reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your personal data, we will make reasonable efforts to notify active players via the contact details on their account prior to the change taking effect.
Your continued use of the 77db platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the changes, you must stop using the platform and may request account closure by contacting our support team.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a privacy concern, please contact our support team. We handle all privacy enquiries with full confidentiality.
[email protected]
Response time: within 30 days for standard requests. Please include your registered mobile number in your email so we can verify your identity promptly.
Want to Know More About 77db?
Read our About Us page to learn how 77db serves Bangladesh players, or visit our FAQ for answers to common questions about accounts and payments.
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